Disney College Program- Roles Onstage/Backstage

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Roles

The following roles are available as part of the Disney College Program at the Walt Disney World® Resort. The descriptions below provide an overview of the responsibilities included in each role. It is important to note that each role may include, but is not limited to, the descriptions below.

All roles may include prolonged exposure to outside elements, including heat/humidity, cold temperatures, and/or wet conditions.

Onstage Roles

Attractions
Responsibilities may include:

Working at one or more of the "rides" or theater shows
Loading and unloading Guests from an attraction
Operating sophisticated ride systems
Memorizing and delivering lengthy narrations on a microphone to large groups
Handling the evacuation of an attraction when necessary
Monitoring Guest flow and providing a safe Guest experience
Assisting with audience control, including during parades
Operating a motorized vehicle
Cleaning areas surrounding attractions
Working with FASTPASS®, the ticketing distribution system that confirms attraction ride times
Standing for extended periods, working outdoors

Bell Services/Dispatch
Bell Services Dispatch is a non-tipped role.
Responsibilities may include:

Assigning luggage deliveries, including directing bellmen
Greeting Guests upon arrival at resorts
Handling and storing luggage, which requires heavy lifting (including overhead lifting)
Using a computerized dispatch system, multi-tasking
Answering Guest calls and responding to service requests
Taking luggage off buses, vans and cars
Tagging luggage
Standing for extended periods, working outdoors

Bibbidi Bobbidi Boutique Hostess
Bibbidi Bobbidi Boutique Hostess is a non-tipped role.
Responsibilities may include:

Performing all duties in character of "Fairy Godmother in Training"; therefore this role is open to females only.
Styling hair on Guests of all ages, including small children
Performing a variety of hair techniques including braiding, teasing, shaping, finger curls, and twists
Applying facial makeup
Painting nails or applying press-on nails
Utilizing a computerized reservation system
Checking Guests in for their scheduled appointments
Interacting with children of all ages, including calming upset children
Working in a high-volume, fast-paced environment
Receiving shipments of products, monitoring stock levels, and restocking as necessary
Responding to special Guest requests
Standing for extended periods

Character Attendant
Responsibilities may include:

Providing Guests with information about show schedules, Character locations, and visitation times
Providing audience control, including handling challenging Guest situations
Ensuring the safety of Character Performers and our Guests Partnering with Disney's Photopass® photographers
Maintaining show quality and Character integrity
Setting up and removing stanchions, ropes and poles
Assisting Character Performers with putting on costumes
Retrieving and arranging strollers
Maintaining cleanliness and order in work location
Standing for extended periods, working outdoors

Custodial Images Custodial
Responsibilities may include:

High Guest interaction while working independently
Extensive cleaning - including restrooms and toilets
Working with cleaning chemicals and equipment
Bussing tables in restaurants and outdoors
Sweeping and mopping
Emptying trashcans, lifting heavy garbage bags
Driving pargo carts
Vacuuming, dusting, and cleaning pool decks
Providing Guest information
Standing for extended periods, working outdoors

Full Service Food and Beverage
Full-Service Food and Beverage is a non-tipped role.
Responsibilities may include:

Greeting and seating Guests in restaurants
Managing a seating chart and resolving Guest situations
Utilizing a computerized reservation/seating system
Cash handling - both manual and using computerized registers
Rolling silverware, folding napkins, and keeping area stocked
Light cleaning, multi-tasking
Standing for extended periods, working outdoors

Hopper
Responsibilities may include:

Working in different locations within the same role, or working in multiple roles
Must be receptive to working in all of the following roles:
- Quick Service Food & Beverage
- Merchandise
- Attractions
- Main Entrance Operations
- Custodial

Hospitality
Responsibilities may include:

Must be willing to work in all of the following areas but might only work in one:
- Front Desk
- Luggage Services
- Dispatch
- Telephone Room
Checking Guests in and out of resorts and processing payments
Assisting Guests with itinerary planning and ticket sales
Handling complex Guest situations, problem solving
Operating computer-based reservation and ticketing systems
Lifting, tagging, and delivering luggage
Handling large amounts of cash
Answering Guest telephone calls
Standing for extended periods, working outdoors

Housekeeping Cast Members Housekeeping
Responsibilities may include:

Cleaning multiple Guest rooms including toilets, showers, sinks and tubs
Working with cleaning chemicals
Replenishing linens
Making beds, requiring repetitive bending and pulling
Pushing large carts
Dusting and vacuuming
Emptying trashcans
Responding to Guest requests for items or directions
Heavy lifting, standing for extended periods
Working independently with limited Guest contact

Lifeguard Cast Members Lifeguard
Responsibilities may include:

Monitoring Guests' safety in water and on slides/attractions
Physically challenging work and prolonged exposure to outside elements
Providing first aid and basic life support in the event of Guest injury or illness
Strong swimming skills
Keeping recreational areas clean
Providing Guest information
Standing for extended periods, working outdoors
During off-peak seasons, assisting other operating areas throughout Walt Disney World Resort

Each individual must be evaluated and certified at the Walt Disney World Resort. All lifeguards must pass a swim test and a vision screening that requires 20/20 vision with or without corrective lenses. In the event you do not pass the swim test described below, you will be placed in another role based on availability.

Lifeguard Swim Test

Swim 200 yards (183 meters) freestyle or breaststroke
Retrieve a 10-lb (4.5 kg) brick from the deepest section of the pool (minimum 8 feet / 2.4 meters)
Tread water with hands out of the water for two minutes

Participants reserved a Lifeguard position must complete a pre-qualification test prior to their arrival. Participants must have have the certified instructor validate skills and complete a form that must be sent to the Recreation team no longer than 2 weeks prior to a participant's arrival. This form is available on this Web site to those extended invitations to participate on the program as a lifeguard.

Main Entrance Operations
Responsibilities may include:

Working in one or more of the following areas:
- Parking
  - Staffing outdoor Toll Plaza areas
  - Operating a large motorized parking tram
  - Delivering narrations on a microphone
- Park Greeter
  - Greeting all Guests who enter the park and validating their tickets
  - Operating turnstile areas
- Ticket Operations
  - Selling various ticket media at our water parks, Downtown Disney®, or Disney's Wide World of Sports®
  - Using computerized ticketing systems
Strong knowledge of Walt Disney World Resort ticket media
Cash handling - both manual and using computerized registers
Assisting with audience control, including during parades
Cleaning main entrance areas
Standing for extended periods, working outdoors

Merchandise Cast Member Merchandise
Responsibilities may include:

Demonstrating and selling merchandise in indoor and outdoor areas
Cash handling - both manual and using computerized registers
Stocking and cleaning shelves and carts
Receiving/putting away stock and deliveries
Stroller/wheelchair rental - including repetitive lifting, stacking, and pushing strollers and wheelchairs
Preparation of food/candy
Selling of alcohol and tobacco
Providing information to Guests
Approaching Guests and engaging them in conversation
Preparing packages for shipping/delivery
Working independently or as part of a large team
Standing for extended periods, working outdoors

Quick Service Food & Beverage Cast Members Quick-Service Food and Beverage
Responsibilities may include:

Selling food and beverages at outdoor carts and/or indoor restaurants
Taking and filling orders, multi-tasking
Preparing and assembling food items in a kitchen area, including the use of a fryer, grill, broiler, and other industrial cooking equipment
Cash handling - both manual and using computerized registers
Bussing tables, cleaning kitchen and counter equipment, and emptying trash cans
Dispensing and selling alcoholic beverages
Setting and stocking tables, outdoor carts, and restaurants
Heavy lifting, pushing heavy carts
Working with cleaning chemicals
Working independently or as part of a large team
Standing for extended periods, working outdoors

Recreation
Responsibilities may include:

Assisting Guests in one or more recreational areas such as waterslide operations, towel rental, watercraft rental, marina operations, arcades, or resort recreational facilities
Prolonged exposure to outside weather elements
Strong swimming skills
Providing first aid and basic life support in the event of Guest injury or illness
Keeping recreational areas clean
Cash handling - both manual and using computerized registers
Maintaining safety standards
Answering Guest questions
Standing for extended periods, working outdoors
During off-peak seasons, assisting other operating areas throughout the Walt Disney World Resort

Resort Hopper
Responsibilities may include:

Working 3-4 months in a Housekeeping role, then working 3-4 months in a Hospitality role at any one of our resorts
Must be receptive to working in both the Housekeeping and Hospitality roles

Transportation
Responsibilities may include:

Operating monorails and/or watercraft vehicles, including using on-board computers
Loading and unloading Guests
Delivering narrations via microphone during trips
Using a radio and understanding radio communication
Assisting with audience control
Standing for extended periods, working outdoors
A valid driver's license is required for this role.

Vacation Planner
Responsibilities may include:

Selling ticket media to Guests
Strong knowledge of the Walt Disney World Resort and its ticket media
Learning computer-based ticketing systems
Handling large amounts of cash
Assisting Guests with selecting ticket packages
Stocking ticket booths with guidebooks, pamphlets, and other supplies
Assisting with audience control, including during parades
Standing for extended periods, working outdoors

Backstage Roles

These roles are "backstage" and provide minimal to no Guest interaction.

Costuming
Responsibilities may include:

Issuing costumes to fellow Cast Members
Operating computerized costume checkout system
Working around performers in various stages of dress
Operating basic laundry equipment
Overhead reaching, bending, and heavy lifting
Moving heavy costumes from location to location
Handling and laundering soiled garments
Standing for extended periods, working outdoors
Working independently, with minimal to no Guest interaction

Quick-Service Restaurant-Kitchen Only
Responsibilities may include:

Gaining entry-level experience in the growing culinary industry
Preparing and assembling basic food items in fast-paced, high-volume quick-service locations
Cleaning and stocking
Working with basic kitchen equipment
Reading and following basic recipes
Standing for extended periods
Working with minimal to no Guest interaction

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