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Here is a sample of comments we've heard from our participants as well as some general facts we want you to know regarding the Disney College Program. Please also be aware that all Disney College Program Cast Members receive a Resource Guide when they arrive to begin their program. This book includes phone numbers and contact information, as well as details about each component of the program. It also features answers to just about every question we get. If your child says, " I don't know," ask if he/she has looked for the answer in the Resource Guide.
Please click each question or comment for additional information.
- Where can my child go to get help when he/she has a question?
Because this may be the first time your child is living away from home, we know he/she may have many questions, ranging from how to wash clothes and where to go to change the oil in his/her vehicle, to how to find comfort when feeling homesick. Our housing provides a strong support structure for all Cast Members living in our apartment complexes.
Our Program Support Manager, located in Clubroom Thirteen501, partners closely with leaders in Housing, Recruiting, Operations and Education to serve as a universal touch point for program participants; and will provide immediate assistance, offer direction on how to best address their issues, and ensure the Cast Members' issues receive the proper follow-through. We welcome our program participants to contact our Program Support Manager if they need help and are unsure who to contact.
The Housing Operations Program Office is open from 8 a.m.-5 p.m. daily, and leaders are available to answer questions, counsel and provide support when needed. Each apartment complex has a front desk where Cast Members can ask questions, borrow cleaning and sports equipment, pick up maps to local churches, service providers, medical establishments and more.
We also have security officers stationed at the front of each complex in addition to officers who patrol our property 24 hours a day.
If your child has a question about his/her work, the first person he/she should contact is the Cast Member's leader. If the leader cannot help, or if the problem involves the leader, the Cast Member should contact the Program Liaison or Human Resources Manager in his/her work area. All contact information for Liaisons and HR Managers appear in the Resource Guide your child received upon arrival. Cast Members always are welcome to call the Housing Operations Program Office at ext. 7721 (407-827-7721) for additional assistance.
- How does my child seek out opportunities to network with Disney
leaders while he/she is on the program?
There are many opportunities provided to our participants each week to network. Each month, College Program Cast Members can pick up a copy of the Communicator, a newsletter for all program participants located at the front desks and bus stops of their apartment complexes, with a fold-out calendar that lists all of the Disney Learning Center activities they can register to attend, as well as housing events where they can meet other participants.
Disney Learning Centers are resource libraries that often host learning and networking activities, including "Career Insights" and "Conversations With…," which our Disney leaders and executives host.
Your child also can discuss networking goals with his/her leader, Disney College Program Liaison, Human Resources Manager or even the housing leaders in the Housing Operations Program Office.
- What are the consequences if my child leaves the program early?
When your child agrees to participate in our program, he or she is committing to the program he/she accepts.
If Cast Members choose to leave the program prior to their departure date, they are adversely affecting their work area.
There are consequences to quitting the program. Cast Members who leave early may receive a restricted rehire status, which means they may not be hired within any segment of our company.
If your child is considering quitting the program, please encourage him/her to talk to a Disney leader prior to making that decision.
- Who can I contact to get more information about my son or
daughter?
From time to time, parents and faculty members call Disney offices requesting information about their child's or student's experience. To abide by privacy policies and because your child is 18 years old or older, Disney leaders are not at liberty to disclose information about Disney College Program participants to anyone, including family members.
